At Advance Community Health, our Care Management team offers more than a service, they are a lifeline for many patients navigating the complexities of their healthcare journey. Our care management team is helping patients overcome barriers and achieve their health goals by combining compassion, expertise, and personalized support.
The Care Management team works with patients to address their unique health needs and remove barriers to care. From assisting with transportation and medicine management to coordinating yearly physicals and providing health education, the team aims to make healthcare more accessible and less stressful.
“Our team reaches out to 100–150 patients daily who have had emergency room visits or hospitalizations,” said Charity Harris, Care Management Manager. “We ensure they’re connected to the care they need and feel supported every step of the way.”
For patients like David Bell, who has been with Advance Community Health for eight years, this support makes all the difference.
“The care management team has been a great asset to me. It’s very easy to communicate with them and target what my needs are,” Bell said. “They also help with medication management. I’d absolutely recommend this team to others.”
A Community of Care
The success of this program lies in it’s collaborative approach. Care coordinators work with primary care providers, specialists, and other community resources to make the patient’s health care experience easy.
“It takes a village to manage a patient’s health,” Harris said. “Our role is to weave together all the pieces of their care so they can focus on getting better.”
Patients like Roscoe Reddick, who joined Advance Community Health as a patient less than a year ago, have already felt the impact.
“My care team helps me out a lot. Nurse Cokley is amazing, and everyone is on point,” Reddick said.
For James Evans, navigating his health care after becoming disabled was difficult. Managing medications, completing Medicaid paperwork, and coordinating appointments were all made possible when he connected with the Care Management team at Advance Community Health.
“They’ve been so helpful, especially with my medication management and health benefits,” Evans said. “Charity Harris has been by my side for over a year. I’d recommend this team without hesitation.”
Evans is just one of many patients whose lives have been positively impacted by the comprehensive support offered by Advance Community Health’s Care Management team.
Looking Ahead
Advance Community Health’s Care Management team continues to evolve, with plans to expand its reach by placing coordinators in more hospital settings and offering additional support for patients managing chronic conditions.
“Our focus is always on improving health outcomes and reducing barriers,” Harris said. “We’re here to make health care work for our patients.”
For more information about Advance Community Health, visit advancechc.org.