Your Care Starts Here
Access the information and resources you need to schedule appointments, prepare for your visit, understand your coverage, and stay connected to your care team.
High-quality, whole-person care designed to help you and your family thrive at every stage of life.
Patient Information
At Amplify Health, we're advancing health by making care more connected, more accessible, and more personal. Through a commitment to innovation, impact, and integrity, we deliver a healthcare experience designed around your needs—combining compassionate providers with modern tools like MyChart, secure messaging, telehealth, and integrated care services that make it easier to stay engaged in your health.
Because we believe healthcare should care for the whole person, our teams work together to coordinate your care across medical, dental, behavioral health, pharmacy, nutrition, and other support services. Whether you're scheduling an appointment, preparing for your visit, understanding your insurance, or accessing helpful resources, we're here to support you every step of the way.
Scheduling An Appointment
Getting the care you need starts here.
Scheduling an appointment is easy. Our team is here to help you find the right provider, location, and appointment time based on your healthcare needs.
You can schedule an appointment by:
Call Us
(919) 833-3111
Book Online
Via MyChart Portal
Visit Us
View Our Locations
Whether you need primary care, pediatric care, women's health, dental services, behavioral health, nutrition counseling, or pharmacy services, we'll help connect you with the right care team.
Schedule AN Appointment
Find A Provider
Patient Forms
Save time before your visit.
Completing your forms before your appointment helps us serve you more efficiently and gives your care team the information they need to provide personalized care.
Please download and complete any forms requested before your appointment. If you're unable to complete them in advance, please arrive early so our team can assist you.
Forms in English
Forms in Spanish
Accepted Insurance & Payment Options
Quality care that's accessible and affordable.
- Cash
- Checks
- Credit and debit cards
- Medicaid
- Medicare
- AmeriHealth Caritas of NC
- Carolina Complete Health
- Healthy Blue of NC
- Aetna – Commercial
- Aetna Medicare
- Cigna – Commercial
- United Healthcare – Commercial
- United Healthcare Medicare
- Humana – Commercial
- Humana Medicare
- United Healthcare Community Plan
- Wellcare of NC
- Ambetter
- BCBS of NC
- Blue Medicare
- HMO / PPO
- We have a Sliding Scale Fee Discount Program based on family size and household income. To apply please print and complete the Sliding Scale Fee Discount application.
Patient Policies
Important information to help you prepare for your care.
To provide the best possible experience for every patient, we've established policies that help ensure safe, timely, and coordinated care.
Your health needs don't always happen during regular business hours.
If you have a medical concern after our offices are closed:
- Call Amplify Health at 919-833-3111.
- Follow the prompts to reach our after-hours answering service.
- The on-call provider will return your call if appropriate.
- If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately.
Our pharmacy is open to everyone, and Amplify Health patients may qualify for additional prescription savings through the 340B Drug Pricing Program.
Prescription Refills
- Refills are available until the prescription expires or all authorized refills have been used, whichever comes first.
- Most non-controlled prescriptions are valid for up to one year from the date written.
- Controlled substance prescriptions are generally valid for six months, in accordance with state and federal regulations.
- Please request prescription refills at least three business days before your medication runs out.
Medication Support
- Our pharmacists work closely with your healthcare provider to help ensure you receive the most appropriate medication. We may contact your provider if:
- Your insurance requires a different medication.
- A lower-cost alternative is available.
- A medication change may improve your treatment.
Controlled Substances
- To help ensure patient safety and comply with state and federal laws:
- Controlled substance prescriptions should be electronically prescribed whenever possible.
- Pharmacists may use professional judgment when determining whether a controlled substance prescription can be filled.
- Prescription monitoring program checks are completed before dispensing controlled medications when required.
- Prescriptions should be picked up by the patient whenever possible. Someone else may pick up your prescription when appropriate and permitted by law. Minor children generally may not pick up prescriptions.
Our Care Management team helps patients overcome barriers to care and stay connected to the services they need.
Services include:
- Care coordination
- Chronic disease management
- Assistance navigating healthcare services
- Connections to community resources
- Help addressing transportation, food, housing, and other basic needs
- Ongoing support to improve your health
Need support? Contact our Care Management team at 919-250-2921
- Please cancel or reschedule your appointment at least 24 hours in advance whenever possible.
- Patients who arrive more than 15 minutes after their scheduled appointment time may need to wait for the next available opening or reschedule if the provider is unable to accommodate the late arrival.
- For your first visit, please arrive 30 minutes early to complete registration and paperwork.
- For returning visits, please arrive 15 minutes before your scheduled appointment.
- If you miss your appointment without notifying us, it will be recorded as a missed appointment.
- Our team will contact you by the next business day to help reschedule your visit.
- Patients with repeated missed appointments may be scheduled differently to help improve appointment availability for all patients.
Frequently Asked Questions
Appointments and Scheduling
How do I schedule an appointment?
Give us a call at 919-833-3111 and we’ll gladly assist you with scheduling an appointment!
What should I bring to my first appointment?
We look forward to welcoming you! On the day of your first appointment, please arrive 15 minutes early to register and bring the following items:
- A valid identification card
- An insurance card if you have one
- Medications you are currently taking
- Medical records if you are transferring from another medical provider
To save time during the check-in process, you can print and complete the patient registration packet:
Patient Registration Form | Formulario de inscripción del paciente en Español
Are walk-in or emergency appointments available?
We offer a limited number of same day or walk-in appointments for patients needing more urgent care. Walk-in patients will be added to the schedule as openings become available. For ease of access, we recommend that you give us a call at 919-833-3111 to see what appointments are available.
Can I reach a provider after regular business hours?
Absolutely, you can reach us at any time! Just give us a call at 919-833-3111 and our answering service will connect you with an on-call provider.
Insurance and Payment
What forms of payment do you accept?
We accept cash, checks, debit cards, and money orders. We also accept major credit cards including Visa, MasterCard, and Discover.
Which insurance plans do you accept?
Medicaid, Medicare, HMO/PPO, and most commercial insurance plans.
What if I don’t have insurance? Can I still be seen by a provider?
Absolutely! We accept ALL patients, regardless of whether or not they have health insurance. We offer a Sliding Fee Discount Program for those without insurance that is based on household income.
What ifI need help enrolling in health insurance. What should I do?
Advance Community Health has Certified Application Counselors available to assist with Medicaid/CHIP and Marketplace/Affordable Care Act insurance enrollment. To schedule your FREE enrollment assistance appointment, give us a call at 919-823-6693
What is the Sliding Fee Discount Program and how do I apply?
The Sliding Fee Discount Program is based on household income and the number of dependents in the household. Your income will help determine the level of discount provided for our services. Click here to download your application (Spanish). Please provide the following items along with your application.
- Your last 30 days of income information. If you are unemployed or have nontraditional income, please call us to discuss what other income information we will need you to bring.
- Form of picture ID : Please bring your ID and Spouse ID
- Proof of dependent information (for kids under the age of 18) – social security card, Medicaid card, birth certificate, or school picture ID are all accepted.
Are you a free clinic?
No, our centers do not provide free services. However, our goal is to reduce as many barriers to care as possible. We accept most insurances and offer a variety of payment options to meet your needs.
I need help paying for my medication. What should I do?
Our Drug Assistance Program (DAP) provides discounted prescriptions on select medications for patients who qualify. Stop by one of our pharmacy locations to learn more.
Services
Do I have to be a patient to use your pharmacy?
Yes, patients must be established with our medical and/or dental centers to access our pharmacy.
Do I have to be a medical patient to use your dental services?
No, you do not have to be a medical patient to use our dental services. However, our holistic approach to health is what makes us so special. We would love the opportunity to serve you in both areas.
How can I obtain copies of Medical Records?
Download a medical release form and submit it to the location where you are a patient. Your copies will be provided by a third party and you will be billed for this service.